We really hope that you will be delighted with your purchase from Chez Bec, but if for any reason we fail to meet your expectations, you may return or exchange your jewellery within 14 days of receipt. Please email us at firstname.lastname@example.org to request your returns form.
Providing the items you wish to return are unworn and in a resalable condition with their original packaging, we will issue a full refund or an exchange. Refunds will be processed as soon as possible although you should allow up to 28 days for the refund to show up in your account. We will refund any money received from you using the same method originally used by you to pay for your purchase.
The following exemptions apply to our Returns Policy:
Pierced earrings (for hygiene reasons)
Bespoke items (where the design has been customised to fit your specifications)
Contact us BEFORE you return your order by emailing email@example.com. We will supply you with a Returns Form which must be enclosed with your return.
We can only take responsibility for returns which are received at our offices. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcels.
Please note that we do not refund original delivery charges, or the cost of returns postage except where the return is the result of our own error.
Bespoke items, or items which have been tailored to your individual requirements, cannot be returned unless faulty.
We are unable to accept the return of earrings in compliance with current Health & Hygiene Regulations.
We are only able to process returns and refunds when dealing with the original purchaser of the goods.
Faulty Goods or Wrong Goods
If the goods you have received are faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to return them to us.
Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please contact us.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.